Disqover - Improving Software Quality

“…Despite my having nearly 10 years experience… I learnt a lot about the formal processes around testing…”

Rachel Jackson

Lead Test Analyst, Goldman Sachs JBWere

Small Team Leadership

Public Course Cost: $1.500 exc GST

Small Team LeadershipTeam leadership is not new or innate. New and existing team leaders often remain unsure of their approach to the daily encounters surrounding their leadership dilemmas. It is the close examination and analysis of the intricacies of team leadership that allow a better understanding of the skills required for effective delegation, coaching, team member support, and daily planning.

This workshop provides you with common-sense skills to guide your team better. Being an effective team leader means understanding the team’s needs, the expectations of your organisation, and at times, being the intermediary between the two. With the strategies to build a more cohesive team, both you, your organisation and your individual team members will benefit from this course.

Building confidence and motivation within a team requires knowledge. This workshop will teach you when to apply the specific styles of leadership according to the situation: when the level of staff skills improve; or when it is necessary to raise the self confidence of your team members; or even when to effectively apply your coaching strategies. But most of all, these two days will build YOUR confidence, skills, understanding and motivation as a team leader.

This two day workshop is a catalyst to help organisations achieve success, create enjoyable work environments, and allows greater understanding and skills when dealing with today’s ad-hoc teams.

All participants on the public course receive a free copy of Ken Blanchard’s informative book on situational leadership entitled “Leadership and the One Minute Manager”.

Intended For

If you lead a team or you may have this opportunity in the near future, you will find this workshop extremely valuable. Skills obtained during these two days can be applicable to all areas within an organisation – since the nature of people remains the same anywhere. This workshop will give you an understanding of how to get the most out of yourself and your team.

Prerequisites

There are no specific prerequisites for this program.

Learning Outcomes

By the end of this course participants will be able to:

•Identify the different styles of leadership
•Use techniques for building your interpersonal communication skills
•Implement strategies to boost your team members’ motivation
•Create processes for effective coaching
•Know how to successfully manage the delegation of work
•Work smarter – not harder
•Implement methods for dealing with “difficult” people.
Content

“Leadership” defined

•The responsibilities and qualities of leadership
•Developing the ability to influence people
•A range of essential leadership skills & styles: Directing, Coaching, Supporting, and Delegating
•Matching style to the individual and/or situation
•Competence and commitment
The New Team Leader

•How to face up to the problem of gaining acceptance as leader of a well-established team
•Becoming aware of the group dynamics and pressures that may already exist there
Boosting Performance – What Makes People Tick?

•Three powerful motivating factors
•Recognition/Responsibility/Advancement
•Motivation and (a) the individual, (b) the team
•How to acknowledge work well done
•The theories of Maslow
Delegating or Diffusing Authority

•Five indicators that tell the Team Leader it is “Time to Develop”
•Overcoming reluctance to delegate
•Three major factors in delegation: Responsibility, Authority, Accountability
•The steps to delegating a task: When and How
•Some advantages of delegation
Coaching and Feedback Strategies

•Coaching helps achieve individual performance, improvement and development
•When and how to coach the individual
•The key stages and a methodology for the coaching process
•Team member feedback strategies
•Conducting a Performance Appraisal Interview
•Importance of the individual’s self-image
Plan to Work Smarter – Not Harder

•Short-term planning – a day at a time
•Establishing longer-term goals and objectives
•Developing team communication skills
Identifying Individual Talent in the Team

•Recognising the strengths and possible weaknesses of team members, and making allowance for the latter.
Time (and Resource) Wasters

•How to conserve time – a limited resource
•Coping with interruptions
Dealing with Difficult People

•Why are some people difficult to work with?
•What can be done to facilitate their acceptance by other team members?
Summary – What the Team Expects of its Leader

•Ten qualities that help bond the team into a cohesive operating unit.
Method Used

Practice the Techniques in Workshop Sessions

Testimonials

“Martin’s presentation and knowledge is first class. I found this a very valuable course.”
Mark Lathouwers, Manager Business Analysis, HBOS

“Excellent. Informative, relevant and easily applied to real world scenarios.”
Stephen Popovski, Callista

“Extremely beneficial and presented extremely well. Martin’s overall knowledge in relating to actual situations comes across well and results in translating to ones own day to day dealings.”
Marco Tomassini, Test Team Leader, Suncorp

“Excellent course. Very topical and relevant to my present role. Detailed and informative.”
Peter Bojkowski, Australian Taxation Office

“The course was very relevant to my current situation and Martin always related activities & examples back to the group & our work environments – that’s really important and beneficial.”
Irene Patatoukos, Training Team Leader, Robert Walters

“Was great. Really enjoyed it and it’s the best and most relevant training course I’ve been on.”
Madeline Taylor, Team Leader, Intec

“Excellent compact 2 day course, delivered by a person who really knows his stuff. Awesome presentation.”
David Loo, Foodstuffs

“Overall I would highly recommend the course to all new and established managers of small teams. Also Martin is an entertaining and great coach. His enthusiasm is infectious and motivating. Thanks.”
Troy Wheeldon, Test Analyst, Australian Taxation Office.

“…very enjoyable and will be very useful. I learnt a lot and I thank you Toby for doing such a great job.

That was easily the best course I have ever attended. It will definitely make me a better tester.”

Dwain Fernandez

Software Test Engineer, Kwinana Software Company – Perth

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